AthensWay Privacy Policy
PRIVACY NOTICE ON THE PROCESSING OF PERSONAL DATA
A. Data Controller
The City of Athens, a first-level local government authority, with its registered address at 22 Liosion Street, Athens (Tel.: +30 210 5287800), in accordance with the applicable legal framework on the protection of personal data and, in particular, Regulation (EU) 2016/679 (the “General Data Protection Regulation”, hereinafter the “GDPR”), Greek Law 4624/2019, as well as Greek Law 3471/2006 on the protection of personal data and privacy in the electronic communications sector, as amended and in force, acting as Data Controller, hereby informs you, through this Privacy Notice, about the processing of your personal data in connection with your use of the “AthensWay” application, which provides services relating to transportation within the city, including, in particular, parking management and payment services, as well as information and route planning services involving different modes of transport.B. Personal Data Collected and Further Processed by the City of Athens
B1. In the Context of Registration with the AthensWay Application
|
Categories of Personal Data |
Purpose of Processing |
Legal Basis |
Retention Period |
Recipients |
|---|---|---|---|---|
|
Identification Data (full name) |
Registration on the AthensWay Application |
Article 6(1)(b) GDPR. |
Identification and contact data are retained for as long as your account remains active and for one (1) year following the deletion of your account. Where specific data are associated with a financial transaction, outstanding debt, objection or related claim, they may be retained for a longer period, up to twenty (20) years, in accordance with the applicable statutory retention periods and limitation periods for claims. |
Processors:
Payment Service Providers Financial Institutions |
|
Contact Data (telephone number, email address) |
||||
|
Image Data |
Photo Upload |
Article 6(1)(a) GDPR. |
Until you withdraw your consent. |
Β2. Electronic Purchase of Parking Time
|
Categories of Personal Data |
Purpose of Processing |
|
Retention Period |
Recipients |
|
|---|---|---|---|---|---|
|
Geolocation Data |
Lawful parking of the vehicle through the identification of the parking location using GPS and mapping services and payment of the applicable parking fee. |
Article 6(1)(e) GDPR |
Data relating to a financial transaction and any associated debt, objection or claim may be retained for up to twenty (20) years, in accordance with the applicable statutory retention periods and limitation periods applicable to claims. Geolocation and other operational data are retained for a period of up to five (5) years, provided that they are not associated with a financial claim or debt. Health data, where collected, are retained only for as long as necessary for the provision of the relevant service. Where such data are associated with a financial transaction, debt or objection, they are retained for as long as necessary for the purposes described above, in accordance with the retention periods set out above. |
Processors:
Payment Service Providers Financial Institutions City of Athens Services: City of Athens Municipal Police, for monitoring compliance with parking regulations and imposing fines. DAEM S.A.: for the management of off-street parking facilities. |
|
|
Vehicle Data (Vehicle Registration Number) |
|||||
|
Transaction Data relating to the purchase of a parking ticket |
|||||
|
Health Data (such as a disability certification issued by KEPA and type of disability) for the issuance of special parking permits |
Issuance of special parking permits |
Article 6(1)(e) and Article 9(2)(g) GDPR, in conjunction with Greek Laws 5314/2026 and 4074/2012 and Article 38 of Greek Law 5209/2025 (Road Traffic Code – special provisions concerning persons with disabilities). |
Β3. In the Context of Communications / Submission of Reports / Complaints
|
Categories of Personal Data |
Purpose of Processing |
|
Retention Period |
Recipients |
|
|---|---|---|---|---|---|
|
Identification Data (full name) |
Communication / Submission of Reports/ Complaints |
Article 6(1)(e) GDPR |
Data submitted in the context of communications are retained for one (1) year. Data submitted in the context of reports are retained until the review and handling of the relevant case have been completed and, where a related claim arises or may arise from such case, until the expiry of the applicable statutory limitation period for that claim. |
Processors:
Competent services of the City of Athens The person who is the subject of the complaint |
|
|
Contact Data (telephone number, email address) |
|||||
|
Data Contained in Messages / Comments / Reports |
|||||
|
Geolocation Data (where, when submitting a report concerning a road safety issue, the user chooses to share their location using the built-in GPS functionality of their mobile device) |
Β.4. In the Context of Communication via the Chatbot
|
Categories of Personal Data |
Purpose of Processing |
|
Retention Period |
Recipients |
|
|---|---|---|---|---|---|
|
Data Relating to Participation in the Consultation and User Identification Data (Responses to the consultation questions Full name or pseudonym (optional) User ID, where required for the operation of the chatbot Participation timestamp) |
Communication between the City of Athens and the user, provision of assistance to citizens, and improvement of services |
Article 6(1)(e) GDPR |
The data are retained for six (6) months following the end of the communication for the purpose of analysing the results and are subsequently deleted. |
Processors:
|
Β5. In the Context of Sending Newsletters
|
Categories of Personal Data |
Purpose of Processing |
|
Retention Period |
Recipients |
|
|---|---|---|---|---|---|
|
|
Sending Electronic Communications |
Article 6(1)(a) GDPR and Article 11(1) of Greek Law 3471/2006 |
Six (6) months following the withdrawal of your consent |
Processors:
|
*No automated decision-making is carried out.
Β.6. Within the AthensWay application, you have the option to participate voluntarily in a benefits and rewards programme through the Eliqua.CX (PADU) platform operated by P&K PC. For the purposes of your participation in the programme, the Data Controller will transfer your mobile phone number to P&K PC (PADU).
Data We Collect Automatically
When you use our Application, we also collect certain information automatically, some of which may constitute personal data. This may include information such as language settings, IP address, location data, device settings, the device’s operating system, activity data, date and time of use, referral URL, status information, browser information (including browser version), browsing status (e.g. whether you are a visitor or a registered user), browsing history, and the types of content or data you have viewed.
We may also collect data through cookies. For further information about our use of cookies, please click here.
Rights of Data Subjects
The City of Athens ensures that it is able to respond promptly to requests from data subjects seeking to exercise their rights under the applicable legislation.
|
Data Portability |
Rectification |
|
Erasure |
Restriction of processing |
|
Access |
|
Where you have given your consent to a specific processing activity, you may withdraw your consent at any time.
In addition, in relation to certain processing activities, you may exercise your right to object to the processing of your personal data.
You may exercise any of the above rights by contacting us at dpo@athens.gr. The City of Athens will respond to your request without undue delay and, in any event, within thirty (30) days of receipt of the request, informing you in writing of the progress made in handling it.
If you have any complaint concerning this Privacy Notice or any personal data protection matter, or if your request has not been satisfactorily addressed, you may lodge a complaint with the Hellenic Hellenic Data Protection Authority (HDPA), www.dpa.gr.